Do I need to set up an account to place an order?
Creating an account on springfieldsales.com is not obligatory. You can use a guest account to checkout without registering. However, an account on our website gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Keep track of your past purchases
- Be informed about our latest stock, special online promotions and discounts!
How do I place an order?
Orders can be placed as a registered user or even as a guest. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
How do I know if springfieldsales.com has received my order?
After you place your order on the website, you will receive an email from springfieldsales.com to confirm that your order has been placed. This will not, however, indicate that the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard. If you’re not a Preferred Customer, then you may email our Customer Care at Info@springfieldsales.com with your Order ID for your required information
How can I track my order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the Entertainer website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.
What kind of payment methods do you accept?
Credit/Debit Card
You can make a payment via credit/debit card by selecting “Credit Card Payment” payment method. Any person who has a VISA or MasterCard can make a payment via this method.
How long will it take for my order to be delivered?
All orders will be delivered by our courier service providers within 3-5 working days in Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care.
What if an incorrect/damaged item is delivered to me?
We take complete care to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can get in touch with our Customer Care for further help on the issue. You can email us at Info@springfieldsales.com and relay your query.
What if an incomplete order is delivered to me?
Full care is taken to ensure that only complete orders are shipped out. However, in case there is any missing item(s) in the order, please get in touch with our Customer Care immediately by emailing us at Info@springfieldsales.com
